Ooredoo Accelerates Digital Transformation and Upgrades Customer Experience, Partners with Tech Mahindra and Google Cloud

Ooredoo Group has announced new partnerships with Tech Mahindra – a leading provider of digital transformation, consulting and business re-engineering services and solutions – and Google Cloud technologies global tech giant – that will see the company accelerate its digital transformation journey in six operating companies across its global footprint.

Powered by Google Clouds API Management Platform (Apigee), with Tech Mahindra as implementation partner, Ooredoos IT operations will be modernized by deploying a digital platform-based approach, which will greatly enhance performance and the digital offering, resulting in a significant upgrade in customer experience.

HE Deputy Group CEO at Ooredoo Sheikh Mohammed bin Abdulla Al-Thani said: “As a part of our corporate strategy, we actively seek out and foster partnerships with like-minded entities that share our dedication to innovation and technology. Through these collaborations, we aim to elevate our offerings and unleash the full potential of our APIs, enabling us to provide unparalleled digital services to our customers.

“We are thrilled to join forces with Google Cloud and Tech Mahindra for this transformative project, as it will accelerate our digital transformation, elevate the customer experience, and strengthen our digital ecosystem across our operating companies,” he added.

The integral role of API in the development of open innovation, ecosystem expansion, mobile app development, Internet of Things, Artificial Intelligence and data-driven insights will vastly expand opportunities for growth across the Groups global footprint, he explained.

Head Middle East and Africa at Tech Mahindra Ram Ramachandran said: “A seismic shift has taken place in the telecom industry, moving it from the hardware to the software arena, mostly driven by API. Businesses are using APIs to deliver digital capabilities and data in a consumable manner. Bringing together Tech Mahindra, Ooredoo, and Googles Cloud Apigee marks a significant milestone in revolutionizing the telecoms industry and delivering unparalleled digital services with APIs at its core. The partnership exemplifies our collective efforts to create a more connected, agile, and customer-centric ecosystem, while unlocking new opportunities for growth and innovation.” Ghassan Kosta, Qatar Country Manager, Google Cloud added: “The joint expertise of Google Cloud as a global tech leader and Tech Mahindras deep understanding of the telecoms market will ensure Ooredoo is well-positioned to lead digital transformation, both within its organisation and across the industry, and deliver cutting-edge digital services to its customers.” Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Mumbai, India. (QNA)

Source: Qatar News Agency

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