Ministry of Health Call Center Gears Up for Seamless Service During Hajj

Makkah: The Ministry of Health's call center (937) is fully prepared to serve pilgrims throughout this year's Hajj season 1445 AH. The center offers a comprehensive range of services to ensure a smooth and worry-free pilgrimage for all. Pilgrims can reach the call center 24 hours a day, 7 days a week, with assistance available in several languages, including English, Urdu, French, Indonesian, Turkish, and Persian. Communication channels include phone calls, the ministry's X platform, email, and WhatsApp. A team of highly qualified administrators, specialists, and consultants are available around the clock to address pilgrim inquiries, both within and outside the Kingdom. The call center offers prompt responses to all inquiries and medical consultations related to pilgrim health needs. A vital service allows pilgrims to report missing individuals, with the call center facilitating searches across healthcare facilities in the holy sites. Any complaints regarding healthcare services received by pilgrims are treated as urgent tickets and addressed promptly. The call center generates insightful analytical reports that are readily available to healthcare decision-makers, enabling the ministry to continuously improve services for pilgrims. Source: Saudi Press Agency