Beijing:Greater Amman Municipality (GAM) participated in the "2026 Beijing Forum on Swift Response to Public Complaints," recently held in Beijing, China. The forum, themed "Digital Intelligence Era and People's City," attracted representatives, experts, and administrative officials from around the world.
According to Jordan News Agency, the GAM delegation was led by Deputy City Manager for Administrative Affairs Samira Dhiyat and included Hamzeh Omoush, Head of the Emergency Center. Their participation was in response to an official invitation from the Beijing Municipal Government.
The event underscored GAM's commitment to international cooperation and the exchange of advanced urban governance expertise. It also focused on exploring digital applications and artificial intelligence technologies to enhance city management and public service quality.
During the two-day forum, discussions centered on fostering cooperation to create cities that prioritize residents' needs in the digital age and leveraging modern technologies for efficient city operations. The forum, held biennially, presented research on rapid response to citizens' complaints and featured evaluation reports on municipal hotlines.
A highlight was the "pioneering" Beijing Citizen Service Hotline (12345), which has handled approximately 200 million requests over seven years, achieving over 97% satisfaction rates by utilizing artificial intelligence and big data analysis.
GAM's participation followed a visit by a high-level delegation from the Beijing Municipal People's Government. The Chinese delegation observed GAM's Unified Call Center (102), which operates 24/7 to handle municipal service-related inquiries, ensuring prompt and accurate resolutions.