Amman: National Contact Center (NCC) received 8,596 local and international calls during the Eid Al-Fitr holiday, demonstrating "outstanding performance and high service efficiency."
According to Jordan News Agency, a statement issued by the Ministry of Digital Economy and Entrepreneurship on Wednesday highlighted that customer satisfaction reached 93.4%, while the response rate reached 96%. This performance is attributed to the center's readiness and continuous 24/7 service provision, ensuring that citizens' inquiries are met and their complaints are addressed efficiently and adequately, even during official holidays.
The ministry noted that the center provides a range of integrated communication channels to serve citizens, including telephone access via 065008080 and email at [email protected]. The center operates within an integrated system that relies on qualified staff and modern technological systems, ensuring efficient processing of various inquiries and complaints, along with their prompt referral and follow-up with relevant authorities.
This level of performance reflects the center's commitment to providing quality services that meet citizens' aspirations, enhance the digital transformation process, and improve customer experience in the Kingdom.