Amman: Jordan’s comprehensive government service centers have processed 2.9 million transactions by the end of March. These centers offer a total of 182 services, both traditional and digital, covering 34 government institutions. The total number of visitors to these centers has reached 1,165,293.
According to Jordan News Agency, Minister of Digital Economy and Entrepreneurship, Sami Samiratt, highlighted the vital role of these centers in making government services more accessible to citizens with high quality and efficiency. He explained that these centers reflect the government’s vision of improving citizen experiences while ensuring transparency and fairness in service delivery. By consolidating multiple services in one location, they simplify access for the public.
Samiratt also pointed out that efforts are ongoing to expand these centers and enhance their services, ensuring that they reach all regions and contribute to greater digital equity. This expansion is part of broader efforts to modernize both the economy and government services.
So far, 9 out of 15 planned centers have been set up and are operational, with the remaining centers expected to open by the end of 2025. These centers aim to improve access to services, particularly in densely populated areas. For instance, the first center in Al-Muqabaleen offers 137 services from 29 institutions, while a branch at Queen Alia International Airport provides 66 services from 24 institutions. Other centers have been established in places like Irbid, Tafileh, Aqaba, and Ma’an, with each offering a range of services tailored to local needs.
The expansion continues as the government adds more services and institutions to these centers. The Ministry is also actively collecting citizen feedback through several channels such as the “At Your Service” platform, surveys, and social media to gauge satisfaction and continually improve services. The Citizen Service Office monitors this feedback, focusing on areas like the work environment, service procedures, and staff behavior.
Recent evaluations have shown positive results, with the Queen Alia Airport branch achieving a satisfaction rate of 97.6%, the Muqabaleen center at 93.3%, and the Irbid center at 95.5%. These figures reflect the growing success of the centers in meeting the public’s expectations.