Amman: The Consumer Protection Directorate at the Ministry of Industry, Trade and Supply received 257 complaints last month, resolving 194 of them, which represents a 75% processing rate. In a statement issued Sunday, the ministry highlighted its effective response to citizens' concerns, including issuing 2 violations and 2 notices to commercial establishments. This is part of the ministry's ongoing efforts to monitor markets and ensure consumer rights.
According to Jordan News Agency, the directorate handled a total of 818 complaints from the beginning of this year until the end of April, compared to 364 during the same period last year. This increase indicates growing public confidence in the ministry's oversight capabilities. The electrical sector recorded the highest number of complaints with 204, making up 25% of the total. The e-commerce industry followed with 168 complaints at 20%, the automotive sector with 109 complaints at 13%, and the services sector with 67 complaints, accounting for 8%.
The statement further detailed that issues related to warranties and contracts made up 43% of the complaints, totaling 353. Complaints regarding defective goods or services were the second most common, with 324 cases at a rate of 40%. Reports of misleading advertising accounted for 81 complaints, or 10% of the total.