Amman: Minister of Water and Irrigation, Raed Abu Soud, emphasized the implementation of His Majesty King Abdullah II's directives to the government in line with the Economic Modernization Vision and the 2023-2040 Water Sector Strategy.
According to Jordan News Agency, Abu Soud highlighted the necessity of activating the 2026 summer plan to enhance the level of services provided to citizens across the nation. He called for streamlined procedures and efficient performance to improve the sector's image. Abu Soud also stressed the importance of promptly addressing any complaints sent to the Water Complaints Center without delay.
During a virtual meeting with secretaries-general, company directors, water managers, technicians, water distributors, and employees across the Kingdom, Abu Soud urged a serious and responsible response to citizen feedback with utmost professionalism. He advocated for direct communication with citizens in the field, consistent follow-up on their feedback, and regular inspections and surveys during water distribution cycles.
Abu Soud emphasized that these efforts would ensure service quality, address malfunctions and complaints related to leaks and sewage problems, and guarantee a consistent water supply. He called for listening to citizens with a high degree of responsiveness, addressing their needs, maintaining continuous field contact, and reducing response times effectively.
In his address, he urged officials to grant necessary authority to workers to complete tasks without referring back to headquarters, thereby expediting the processing of citizens' transactions and claims. He highlighted efforts made in reducing water loss, providing new sources, and advancing national projects, which he described as a national contribution to achieving the Kingdom's water security and reducing encroachments on resources.
Abu Soud also called for controlling encroachments on water sources and taking deterrent legal measures against violators to protect citizens' interests. He encouraged citizens to cooperate with water sector workers and report any observations or complaints through the unified complaints center at 117116.