Amman: Under the patronage of His Royal Highness Prince Faisal bin Al Hussein, Chairperson of the King Abdullah II Center for Excellence (KACE), the center launched its 2026-2028 strategy in the presence of the Prime Minister, officials, private-sector representatives, and partners. The strategy aims to elevate institutional performance in the Kingdom and embed a culture of excellence to deliver sustained positive impact and enhance citizens' quality of life, in line with Royal directives under the comprehensive modernization tracks.
According to Jordan News Agency, KACE Vice Chairperson of the Board of Trustees, Marwan Juma, stated that the center was established under Royal directives to institutionalize excellence and raise performance standards. For two decades, KACE has served as a national partner in supporting state institutions, keeping pace with reform and modernization, and consolidating a sustainable development approach. The 2026-2028 strategy builds on accumulated progress and anticipates the requirements of the next phase. It was developed through a participatory approach with partners and informed by dialogue and feedback from beneficiary institutions to ensure practical, needs-aligned priorities.
Juma explained that the strategy translates the comprehensive modernization framework across its three tracks: political, economic, and administrative modernization. These tracks aim to improve government performance, raise the efficiency of public institutions, and enhance the quality of services delivered to citizens. The center plays a pivotal enabling role by assessing government institutions' performance using approved methodologies, standards, and performance indicators. It provides detailed assessment reports that help decision-makers identify strengths, challenges, and prioritize improvement opportunities.
KACE Executive Director Wedad Qutishat presented the strategy's overarching framework, core pillars, development stages, and key strategic directions. These include expanding a culture of excellence and innovation, upgrading evaluation and training programs, and strengthening institutional sustainability in line with the center's mission and vision. The strategy shifts from a procedures-focused approach toward a results and impact focus, linking excellence to improvements in government service quality and customer experience. Digital transformation is highlighted as a key enabler for simplifying procedures, raising efficiency, strengthening transparency, and supporting institutional sustainability.
Qutishat affirmed the center's commitment to collaboration with public- and private-sector partners to translate the strategy into measurable outcomes aligned with Hashemite leadership aspirations and to support a more efficient and competitive Jordan. The ceremony included a short film showcasing the main features of KACE's 2026-2028 strategy and highlighting the center's trajectory and role in promoting institutional excellence and supporting state institutions.