Amman: Minister of State for Public Sector Development Khair Abu Seileek announced that specialized teams have started drafting an executive plan for the second phase of Jordan’s Administrative Modernization Program. This initiative follows the first phase, which began in 2023 and is set to conclude by the end of the year.
According to Jordan News Agency, Abu Seileek made this announcement during a panel discussion organized by the Greater Amman Municipality’s cultural forum. He highlighted the launch of three modernization tracks-political, economic, and administrative-as Jordan enters its second centennial. He emphasized that public sector reform serves as the foundation for all other reforms and is a crucial national responsibility that requires immediate attention.
Abu Seileek outlined the government’s commitment to public sector transformation, which is aligned with royal directives and the policy statement presented to Parliament. This commitment positions public sector reform as a central component of the broader modernization agenda. The roadmap for modernization focuses on seven key pillars: government services, processes, digitization, organizational structure, governance, policy-making and decision-making, human resources, and legislation. Institutional culture is also highlighted as essential to the reform process.
He noted that since May, the government has transitioned to issuing digital copies of important records such as birth, death, and marriage certificates, eliminating the use of paper copies. Vehicle licensing services have expanded with new night and mobile technical inspection centers, and additional stations are planned along major highways and near key locations.
Customer satisfaction at government service centers has reportedly exceeded 95%, with average wait times under three minutes. Currently, there are nine service centers across the kingdom, with plans for more in other governorates.
Regarding the restructuring of independent government entities, Abu Seileek stated that the government supports consolidation efforts if they produce positive outcomes. These entities, excluding the Water Authority and the National Electric Power Company, generate approximately JD35 million annually.
The minister assured that there will be no layoffs of surplus employees; instead, the focus will be on retraining and redeploying staff to roles that match their qualifications and experience. Annual performance evaluations for all government employees are part of the ongoing efforts to enhance efficiency and develop staff capabilities through training and skill development.