Amman: Minister of Digital Economy and Entrepreneurship Sami Smeirat officially inaugurated the Balqa Government Services Center in Salt, joined by Minister of Public Works and Housing Maher Abul Samen, Governor of Balqa Faisal Al-Masaeed, and members of parliament representing the governorate. The opening marks a significant step in modernizing the public sector and enhancing citizen experience through improved access to government services in a modern facility.
According to Jordan News Agency, the center's inauguration follows a trial period that began on May 21, designed to test readiness and ensure efficient service delivery. Smeirat highlighted that these centers are pivotal to the Public Sector Modernization Roadmap, aiming to streamline procedures and provide comprehensive services under one roof.
The initiative reflects the government's commitment to expanding service centers and refining their operational models to enhance trust and efficiency in public operations. Smeirat also noted the center's performance during its soft launch, which demonstrated high public demand and satisfaction. The focus remains on evaluating user feedback to further improve services.
The Balqa center consolidates 176 government services from 27 public institutions, offering services from various departments including the Supreme Judge Department, Driver and Vehicle Licensing, Notary Public, Residency and Borders Directorate, and more. This consolidation allows citizens to complete multiple transactions efficiently without needing to travel between different locations.
Operating with updated service models and supported by trained staff and digital systems, the center has served 6,603 visitors and completed 10,744 transactions since its soft launch. Citizen satisfaction stands at 97%, with a Net Promoter Score of 95 points, indicating strong approval of the services provided.
To accommodate diverse schedules, the center operates from 9:00 a.m. to midnight daily, ensuring consistent access to public services.