Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer engagements

LAS VEGAS, May 07, 2025 (GLOBE NEWSWIRE) — Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX with ServiceNow CRM and IT Service Management (ITSM). The integration, announced as part of Knowledge 2025, ServiceNow’s annual customer and partner event, will deliver a turnkey, AI-first solution for customer service and IT support in the contact center.

“This integration unites the power of Zoom’s AI-first omnichannel contact center platform with ServiceNow’s CRM and Industry workflows, bringing voice, video, and digital interactions directly into the flow of work for service teams, making the experience more seamless and robust,” said Kentis Gopalla, head of product for Zoom CX. “This partnership underscores our commitment to providing solutions that drive business success and simplify customer and employee interactions.”

“Customer experiences should be easy, personalized, and fast — not stalled by disconnected systems or unhelpful bots,” said Michael Ramsey, GVP, Product Management, CRM and Industry Workflows at ServiceNow. “With ServiceNow CRM and Zoom CX coming together in one unified experience, we’re eliminating the need to swivel between tools and giving CX teams the context, data, and AI they need to resolve issues faster and create deeper customer connections.”

Key Benefits of the Zoom + ServiceNow Integration

  • A Unified Workspace That Puts Agents in Control
    With Zoom CX embedded inside the ServiceNow Agent Workspace, agents manage every interaction, whether voice, video, or chat, without leaving the platform. Instead of toggling between systems, they can stay focused on the customer, supported by real-time access to CRM data, interaction history, entitlements, and open cases.

    Combined with ServiceNow’s Industry workflows, agents can take action in context, triggering the right processes, resolving issues faster, and delivering a more tailored experience, whether it’s helping a patient reschedule an appointment, a banking client check on a loan application, or a retailer process a return.

  • Personalized, AI-First Experiences That Scale
    Combining Zoom’s AI capabilities with ServiceNow’s automation and CRM intelligence enables organizations to scale support without sacrificing personalization. Zoom Virtual Agent can handle customer issues with context-aware responses. Agents benefit from AI Expert Assist to provide real-time sentiment analysis, smart note-taking, and automatic call dispositioning, keeping them focused on high-value interactions instead of repetitive tasks.

    Additionally, Zoom’s AI-first quality management can automatically score every interaction and generate coaching opportunities to drive continuous optimization.

  • Accelerate Resolution Through Seamless Collaboration
    Support doesn’t always end with the first agent. Sometimes it takes a team, from billing to field service to engineering. With Zoom’s collaboration tools accessible within ServiceNow, agents can bring in the right expert without switching tools or losing context, helping them resolve issues faster and with the right team.

Availability

Unified Engagement from Zoom CX and ServiceNow will be available later this year through the ServiceNow Store.

About Zoom

Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.

About ServiceNow 
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Zoom Public Relations
Karen Modlin
[email protected]

GlobeNewswire Distribution ID 9445948

Your World Empowers Young People to Become Leaders and Agents of Change

  • The winner of the 2025 ‘Your World’ competition by British Council Partner Schools is Scoris International School from Uganda. Their project addressing unemployment among women in their country was selected from 642 entries submitted by 3,210 students across 34 countries.
  • Participants gain crucial skills in problem-solving, communication, and creativity, preparing them to tackle some of the world’s challenges.
  • Many past projects have led to sustainable initiatives that continue to make an impact on local communities, highlighting the programme’s growing influence.

LAGOS, Nigeria, May 07, 2025 (GLOBE NEWSWIRE) — The British Council celebrated the 10th edition of Your World, a global video-making competition designed to equip young people with the skills to address the world’s most pressing challenges.

This initiative empowers students to develop critical thinking and creativity, applying cross-curricular knowledge to bring their learning to life and drive change in their communities.

Your World continues to raise the bar, demonstrating the power of education in preparing young people to become global leaders. The theme of this edition, ‘Skills for Sustainability – Equipping All Youth for the Future,’ aligns with the United Nations Sustainable Development Goal 4: Quality Education and underscores the importance of equipping students with the tools to address global sustainability challenges.

The competition has engaged over 30,000 students over the years, driving impactful social action projects that have reached millions across local communities.

The British Council’s Your World competition helps students develop essential academic, creative and life skills, while also giving students the confidence to propose solutions to real-world sustainability challenges. By empowering this new generation, the British Council supports the growth of confident, creative and collaborative future leaders.

Empowered to lead

This year’s global winners from Scoris International School in Uganda addressed women’s unemployment, showcasing how Your World empowers students to apply cross-curricular knowledge and turn ideas into action. Beyond the competition, many projects have sparked sustainability efforts and community-driven initiatives, demonstrating how young people are driving change. The winning team this year helped to train tens of young adults and single mothers to run their own soap making and baking businesses.

This year’s national winners from Redeemers International School​ in Nigeria introduced skills for sustainability: equipping all youths for the future.

“We found the theme for this year exciting because our vision for the school is aimed at equipping youths for the future. We are excited to be 2nd time winners; first time being 2023. We appreciate the British Council for the opportunity to challenge ourselves as a school and think creatively,” said Feyisara Osinupebi Principal, Redeemer International Secondary School, Maryland.

The 11th edition of the Your World competition will open in September 2025. Visit our website for more information.

About British Council Partner Schools

British Council Partner Schools is a global community of over 2,300 schools, supported by the British Council, delivering UK qualifications such as International GCSEs, O Levels, and A Levels. A trusted partner, we help improve education quality, supporting learners worldwide to achieve their potential through UK education and qualifications. We support Partner Schools in over 40 countries, transforming the lives of over 250,000 students each year.

About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We do this through our work in arts and culture, education and the English language. We work with people in over 200 countries and territories and are on the ground in more than 100 countries. In 2023-24 we reached 600 million people.

Contact:

[email protected]

GlobeNewswire Distribution ID 1001095090

Dr. Falk Pharma announces positive results from its pivotal phase 3 trial on norucholic acid in primary sclerosing cholangitis

Freiburg, May 7th, 2025

Study results demonstrate superiority of norucholic acid (NCA) over placebo in the combined primary endpoint. There is currently no approved medicine to treat primary sclerosing cholangitis. The results of the 96-week analysis of the NUC-5 trial will be presented at 2025 EASL Congress in Amsterdam.

Dr. Falk Pharma, a research-based pharmaceutical company specializing in digestive and metabolic medicine, today announced positive results from its pivotal, phase 3 trial (NUC-5) on norucholic acid (NCA) in primary sclerosing cholangitis (PSC).

NUC-5 (NCT03872921) is a double-blind, placebo-controlled trial enrolling 301 patients with PSC, who receive either 1,500 mg NCA or placebo for a total of 192 weeks. At the primary data analysis after 96 weeks of treatment, the primary endpoint of combined partial normalization of blood levels of a liver enzyme linked to PSC (alkaline phosphatase) and no worsening of disease stage on histology was achieved by a statistically significantly greater proportion of patients receiving NCA than placebo. Significant superiority of NCA was also observed in multiple secondary endpoints. The safety results revealed similar rates of study patients with adverse events and serious adverse events between the NCA and placebo groups.

The topline results from NUC-5 will be presented during the Late Breaker session on Saturday, May 10, 2025 at the EASL Congress in Amsterdam.

PSC is a rare, progressive disease in which the immune system attacks the bile ducts in the liver, which leads to fibrosis, or the formation of scar tissue. A considerable proportion of patients develop bile duct, liver, or colorectal cancer, while many others eventually progress to cirrhosis of the liver. No approved pharmaceutical treatment is currently available, and the most effective treatment option is liver transplantation.

“Finding a medicine that effectively treats PSC has been a challenge in the field of hepatology for decades” said Prof. Michael Trauner, Head of the Division of Gastroenterology and Hepatology at the Medical University of Vienna, Austria and principal investigator of the trial. “After so many disappointments in this space, the first positive results from a phase 3 study on PSC is a watershed moment for people with PSC, their families, physicians and the entire PSC community. The results of this study will not only advance patient care but will also give researchers new insights into the disease itself”.

“We are very excited about the positive results of the NUC-5 trial, which was the largest clinical trial on PSC to date which compared biopsies from patients before and after treatment” said Dr. Kai Pinkernell, Managing Director Science and Innovation for Dr. Falk Pharma. “A trial of this duration and involvement is a major undertaking, and we thank all of the participating patients, investigators, and trial staff for their dedication to this trial”.

About norucholic acid

Norucholic acid is an engineered bile acid derivative. Unlike endogenous bile acids, it undergoes no meaningful amidation with glycine or taurine, allowing NCA to be absorbed from bile by cholangiocytes and subsequently re-secreted into bile by hepatocytes in a process called cholehepatic shunting. This together with putative direct anti-inflammatory and anti-fibrotic mechanisms are thought to confer protective effects in PSC. In a previous phase 2 trial, 12 weeks of treatment with NCA was shown to significantly reduce levels of alkaline phosphatase (ALP).

About NUC-5

NUC-5 is a randomized, double-blind, placebo-controlled trial enrolling 301 patients with biopsy-confirmed PSC and levels of ALP at least 1.5-fold greater than the upper limit of normal (ULN). The combined primary endpoint was partial normalization of ALP to <1.5-fold ULN and no worsening of disease stage by histology (Ludwig classification). The key secondary endpoint was partial normalization of ALP to <1.5-fold ULN and no worsening of disease stage by histology (modified Nakanuma staging).

At week 96, 15.1% of patients receiving NCA achieved the primary endpoint compared to 4.2% of placebo patients (p = 0.0048). Similarly, 15.1% of NCA patients versus 5.1% of placebo patients achieved the key secondary endpoint (p = 0.0086). NCA treatment led to improvement by at least 1 Ludwig stage for 25.2% of NCA patients compared to 10.5% of placebo patients (p = 0.0217). Furthermore, worsening by at least one Ludwig stage was observed in 40.4% of placebo patients compared to 20.3% of NCA patients (p = 0.0069). Blood levels of multiple liver enzymes improved under NCA but not placebo. NCA was well tolerated, with similar rates of serious adverse events between the two arms.

NUC-5 is still ongoing, with patients receiving continuous double-blind treatment with either NCA or placebo for an additional 96 weeks. Additional results will be reported after the conclusion of all 192 weeks of double-blind treatment. Patients completing all 192 weeks of double-blind treatment will have the option of receiving open-label treatment with NCA for up to 72 weeks.

Read the abstract here (LBO-001)

About Dr. Falk Pharma GmbH

Dr. Falk Pharma GmbH has been developing and marketing innovative medicines to treat a wide range of gastrointestinal disorders like inflammatory bowel disease or eosinophilic esophagitis as well as hepatobiliary disorders such as primary biliary cholangitis for over 60 years. As the international experts in digestive and metabolic medicine, the company brings together physicians, scientists, and patients to devise new and powerful approaches to patient care. Dr. Falk Pharma engages in pre-clinical and clinical stage research that aims to meaningfully improve therapeutic practice as well as patient health and well-being. A family-owned business with a global presence, Dr. Falk Pharma has ten affiliates in Europe and Australia and is continuously growing. The company has its headquarters and R&D facilities in Freiburg, Germany, its pharmaceutical products are manufactured in Europe, mainly at sites in Germany, France, Italy and Switzerland. Dr. Falk Pharma GmbH employs approximately 1400 individuals globally and 340 in Freiburg.

Further information on Dr. Falk Pharma can be found online: https://drfalkpharma.com


GlobeNewswire Distribution ID 1001095027

­­­­Vingroup and the Rise of the ESG Ecosystem

Vingroup is positioning itself to lead Vietnam’s ESG push, using its broad business network to drive sustainable growth at home and abroad, while eyeing partnerships in the Middle East’s expanding sustainability sector.

HANOI, VIETNAM – Media OutReach Newswire – 7 May 2025 – In one of Vietnam’s crowded conference halls this month, corporate leaders gathered to debate the importance of ESG in business. One idea gained particular attention, even though it seemed obvious: no single company can tackle environmental and social challenges alone. It is necessary to build an ESG (Environmental, Social, Governance) ecosystem, an interconnected network of businesses, investors, and regulators. Among the Vietnamese companies seen as capable of leading this effort is Vingroup, a giant with a footprint spanning transportation, healthcare, real estate, and education.

Vinhomes Ocean Park 1 urban area, part of the Vingroup ecosystem.

The shift toward ecosystem thinking has been happening around the world for years. Governments are tightening disclosure rules. In Europe, new regulations now require businesses to track ESG performance across their entire supply chains. In the Middle East, despite a long reliance on oil wealth, new initiatives are emerging to support sustainability, including large-scale urban construction projects. Countries like the United Arab Emirates and Saudi Arabia are launching ambitious efforts such as NEOM and Masdar City, which are planned communities centered around clean energy, smart mobility, and sustainable living.

The trend is clear. Companies are positioning themselves to lead the next phase of global commerce by embedding ESG principles into every aspect of their operations.

For Vingroup, ESG is not simply a new box to tick. It has already become an integral part of their business model. Their EV arm, VinFast, moved aggressively into electric mobility, ending production of gasoline-powered vehicles in 2022. Last year, VinFast delivered more than 97,000 electric cars, representing an increase of approximately 192 percent compared to 2023. Although this figure may seem modest compared to established global giants, it made VinFast the top-selling car brand in Vietnam. These vehicles are helping to cut tens of thousands of tons of carbon dioxide emissions each year.

Electric public buses, operated by VinBus,  offering commuters a clean alternative to diesel-powered transport. Vinhomes, Vingroup’s real estate arm, has integrated solar panels, smart water systems, and green parks into its large-scale developments. VinUni, Vingroup’s university in Hanoi, has established a Center for Environmental Intelligence to focus on real-world applications of sustainability research.

Meanwhile, Vietnam’s small- and medium-sized businesses, which account for about 97 percent of the country’s enterprises, are still finding their footing in ESG adoption. Many businesses remain unclear about how to begin. Sixty percent lacked information on where to register for support, according to Mr. Mạc Quốc Anh, Vice Chairman and Secretary-General of the Hanoi Small and Medium Enterprises Association. Without larger players stepping up, the gap between companies embracing ESG and those left behind will only widen. With its scale and expertise, Vingroup is in a strong position to anchor a broader movement and help smaller companies align with global standards.

Beyond Vietnam, new opportunities are emerging in regions that were once considered unlikely markets. The Middle East is undergoing a profound economic and environmental transformation. Driven by national visions such as Saudi Arabia’s Vision 2030 and the UAE’s Net Zero 2050 strategy, Middle Eastern governments are investing heavily in green mobility, smart infrastructure, and renewable energy. Entire cities, industrial hubs, and tourism complexes are being designed with sustainability as a core principle.

For a company like Vingroup, the alignment is natural. Its experience in creating interconnected and sustainable businesses matches the region’s demand for credible, fully integrated partners.

Cooperation could take many forms, including electric vehicles on desert highways, smart residential hubs powered by renewable energy, green hospitals, or financial models that reward environmental stewardship. While the specifics may vary, the central idea remains the same: combining strengths to create long-term value.

As public awareness grows and regulatory pressures intensify, Vietnam’s corporate sector is moving from fragmented ESG efforts toward a more unified approachWith companies like Vingroup leading the way, Vietnam is actively shaping what sustainable development will look like, both at home and on the global stage.

 

Jordan Eyes Stronger Trade Links with Spain Amid Private Sector Outreach

Madrid: A Jordanian business delegation visiting Spain this week held high-level talks with Spanish counterparts aimed at expanding bilateral trade and investment, amid growing interest from Spanish firms in entering the Jordanian market and accessing regional opportunities.

According to Jordan News Agency, the talks, held at the Madrid Chamber of Commerce, focused on strengthening private sector cooperation across strategic sectors including tourism, healthcare, renewable energy, environmental technologies, water, agri-food industries, and mining.

The visit, organized by the Jordan Europe Business Association (JEBA) in cooperation with the Spanish Chambers of Commerce and supported by the Spanish Embassy in Amman, brought together senior executives from leading Jordanian companies and representatives of Spanish firms exploring potential commercial ties.

A statement by JEBA indicated that the Ministry of Investment and the commercial attache at the Spanish Embassy in Amman also participated in the meeting
virtually, facilitating direct engagement between institutional and business stakeholders from both countries.

Ali Haider Murad, President of JEBA and First Vice President of the Amman Chamber of Commerce, described the meetings as “constructive,” noting a clear interest from Spanish companies in establishing a presence in Jordan as a platform for expansion into the wider Middle East and North Africa region.

He highlighted that discussions also covered investment opportunities in strategic infrastructure projects, including rail and water systems, as well as the potential to expand Jordan’s exports to the Spanish market.

The delegation’s agenda includes bilateral business meetings, site visits, and sector-specific networking sessions designed to identify partnership opportunities and support knowledge exchange. Preparations are also underway for a reciprocal visit by a Spanish economic delegation to Jordan in the near future, according to JEBA.

Spain is viewed by Jordanian exporters as a critical entry po
int into the European Union, offering both access to a large consumer market and opportunities for integration into European value chains. This is particularly relevant as Jordan promotes its national Economic Modernization Vision, which prioritizes investment attraction and export competitiveness.

JEBA underscored its role in facilitating private sector outreach and strengthening commercial diplomacy. The association aims to enhance Jordanian companies’ access to foreign markets while promoting inward investment into sectors identified as national priorities.

In 2024, Jordan’s exports to Spain totaled JD38 million, while imports from Spain reached JD238 million, according to official trade data. Efforts to narrow the trade gap and diversify Jordan’s export base remain key objectives in ongoing bilateral engagements.

Founded in 1995, JEBA is a non-profit organization that brings together Jordanian business leaders and economic experts to advance cooperation between Jordan and European countries.

Energy Ministry Pushes to Restore Key Power Line Linking Ma’an and Qatraneh

Ma’an: The Ministry of Energy and Mineral Resources is expediting reconstruction efforts on the Ma’an-Qatraneh 400-kilovolt transmission line, a critical component of the national power grid, following storm-induced tower collapses earlier this year.

According to Jordan News Agency, Energy Minister Saleh Kharabsheh, accompanied by National Electric Power Company (NEPCO) Director General Sufian Al-Batayneh and Energy and Minerals Regulatory Commission (EMRC) Chairman Ziad Al-Saaydeh, conducted a site visit in the Ma’an region to assess the pace of progress on the high-voltage line’s restoration.

The delegation was briefed on the scope of repair activities, construction milestones achieved to date, and measures undertaken to ensure uninterrupted power supply in Jordan’s southern region. The 400kV Ma’an-Qatraneh line is considered one of the country’s main north-south transmission corridors, linking renewable energy sources in the south with load centers in the central region.

Minister Kharabsheh emphasized the project’s national significance, noting that its timely completion is vital for preserving grid reliability and integrating growing renewable capacity. “This line plays a pivotal role in maintaining system stability, and accelerating its reconstruction is a top operational priority,” he said.

NEPCO Chief Al-Batayneh stated that the utility initiated an emergency response plan immediately after the February incident. The company solicited bids from pre-qualified contractors and deployed technical teams to implement interim network reinforcements. He added that the project is on track for early completion, ahead of the contractual deadline.

Al-Batayneh also cited the importance of the 2021 Green Corridor project, which has strengthened the southern grid’s resilience and enabled higher penetration of renewable energy. He described the corridor as “a key enabler of national energy diversification.”

The Ma’an-Qatraneh line suffered structural damage during extreme weather conditions in February, leading to the collapse of multiple transmission towers. NEPCO confirmed that no service interruptions were reported due to rapid contingency measures and alternative load routing.